CONDITIONS FOR REFUND
Milk Unfit for Consumption
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot.
Refund is initiated once we receive a complaint along with the batch details photograph i.e. the date printed on the pouch or bottle by call or email. Our policy lasts for 24 hours; if it goes beyond 24 hours since your purchase, unfortunately we can’t provide you a refund.
Exchanges (if applicable)
We only replace/ refund items if they are damaged at the time of delivery.
Post Discontinuation
If you have discontinued your milk supply/ relocated/ your area which does not come under service area then your refund will be processed, and a credit will automatically be applied to your bank account within 10 business days. You will have to raise a refund request over call or email at customercare@desifarmsindia.com, sharing your bank details for the same.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@desifarmsindia.com.
Erroneous Delivery
A delivery will be considered erroneous at our end if you have intimated us in advance and you receive a delivery despite this, you are eligible for a reverse pickup. You will have to inform us within 2 hrs of delivery to arrange for a reverse pickup of the product.
Refusing delivery without prior information does not qualify for refund.
The following are the only admissible ways of prior intimation:
- Call our customer care department before 4:00 PM
- Update necessary information in your account on the APP before 4:55 PM
Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorised channel for this.
Product Damage/ Leakage
If any product is found to be damaged or has a leakage issue, kindly send a product image depicting the issue to our support number. Once we receive the photo, our company will take full responsibility, and we will either initiate a refund for the affected product or promptly replace it with a new one